After last night’s new escalation to work at home for all non-critical businesses, we have again raised the bar as a team to increase our availability to you.
We are listed as a Critical Business and are still working, some remote, some at the office.
Today, we are on full support and focusing our efforts on enabling your teams with remote access. A few thoughts we need your support on:
- Our #1 Goal for RIT and your business is: Business Continuity
- If that is limited now, we want to work with you to get you as close to full strength as possible
- Best case for remote access is that your teams would use your company provided laptop/desktop
- If that is not and option, we need your support in this way:
- We strongly recommend Windows 10 only on home computers to connect to your office
- If windows 7, the computer must have all security patches applied and have current antivirus protection
- My team will not assist with updating Home user computers or upgrading to Windows 10
- This is for the protection of your business network and data and we CAN’T risk your entire network by opening up major security risks
- If home users can purchase even an inexpensive laptop I would encourage that
- My team will assess each user and we will escalate to you, our technical contact, with users that do not meet the requirements so alternatives can be discussed
- We are prioritizing remote setup needs with a majority of our team
- Normal support requests are still being worked on and we appreciate your understanding if we are delayed in reaching out
- We are working on a Telecommuting Workforce Policy that will become necessary in this time for your staff and will provide this template to you when it is ready
- If Onsite Support is needed: we will reach out to our technical contact for your company and confirm the following
- First: We expect this need will be minimal but could come as a result of server/switches/firewall outages
- Your team we will interact with must be healthy
- We will confirm our team member we send is healthy
- Healthy being defined as no fever, cough, runny nose, congestion, or other symptoms
- Finally: reiterate with your staff:
- ONLY business essential internet activity
- ONLY view and respond to emails you are confident are legitimate
- IF YOU HAVE A QUESTION confirm with someone