An IT company in Santa Clarita is talking about why businesses might benefit more from using outsource technical support services versus hiring in-house technicians.
“The debate continues,” said officials with Resurgence IT. “There certainly are valid reasons for both options.”
Resurgence IT is an outsource computer support company that offers a range of I.T. support levels, including full IT support, hybrid or augmented IT support with in-house staff, and managed services like cloud backup and antivirus.
“We are asked the following question from time to time: ‘If I am outsourcing now, at what point should I consider moving to in-house support, if ever?’” said officials. “The fact is there are companies from five to over 500 who rely on outsourcing because they understand the value proposition.”
With that being said, Resurgence IT officials noted that every company should assess their own unique needs, particularly when it comes to changes associated with growing or expanding.
When making the decision between outsourcing and in-house support, Resurgence IT officials recommended considering that using outsource services means higher IT support productivity.
“More can be accomplished in less time,” said officials. “With a team of guys ranging in ability, outsourcing provides a bigger punch to solve issues faster and implement solutions more quickly.”
Also a benefit of outsourcing is that technicians encounter a variety of different challenges regularly, and in contrast, an in-house technician might only see certain problems every couple of years.
Along similar lines, outsource companies such as Resurgence IT are always staying current with constantly changing technology, while in-house technicians may “easily become stale and outdated in their knowledge,” officials said.
Another aspect to consider is what would happen if a company relies on only one or two in-house technicians, who then have unexpected emergencies or go on vacations. However, having a full team of outsource technicians at the ready means that someone will always be available to help when needed.
Finally, an outsource computer support company like Resurgence IT will already have a trusted support model that has shown to be effective and successful.
“Documentation and cross-pollination of your network and the knowledge of details to keep you running smoothly are part of a successful outsourcing model,” said officials.
In conclusion, Resurgence IT officials noted, “At the end of the day, the question isn’t should you outsource, but rather, how can I benefit most from outsourcing. We would be happy to meet with you, understand your business and environment, and work with you to adapt the best model to fit your needs.”
Resurgence IT is a Santa Clarita IT company launched in 2016 with a goal of providing excellent customer service alongside superior IT services, technical support and computer support. The name Resurgence was chosen to represent a fresh start, a fresh approach and a renewed vigor to deliver the best in I.T. support. The Santa Clarita technical support company strives to simplify its approach to IT support by providing the best solutions for its clients while breaking them down into easy-to-understand conversations, projects and invoices. Resurgence IT staff believe that their clients’ success is their success, and a key component to that is about the client understanding what is being done and why. Contact the I.T. support experts at Resurgence IT today to find “your new beginning in IT support.”
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