Both big and small businesses alike can take advantage of the wide range of cybersecurity protection levels available at an IT company in Santa Clarita to fit their individualized needs.
At Resurgence IT, the experts on technical support first provide education to their clients on cybersecurity, as countless existing business threats can seem “ambiguous.”
“It still is a little bit ambiguous out there,” said Jeremy Stepan, owner of Resurgence IT. “It’s not necessarily about what the fear or the threat is. It’s, ‘Is it going to hit me? What do I need to do to protect myself and my business?’ And that’s the education part for us.”
After a business better understands the potential threats in existence, staff from Resurgence IT then can talk about the variety of protection levels available depending on the clients’ budget and needs.
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“(There are) different levels of money you can spend,” Stepan said. “Could I charge you a lot? Yes. Do I need to? Sometimes; maybe not. Having a partner you can trust is why we’re here.”
About 200 to 250 businesses per month partner with Resurgence IT for their cybersecurity protection and technical support needs, with locations across Southern California, on the East Coast and even internationally, according to Stepan.
When a business experiences an IT issue, they can expect to speak with a customer service representative, who will then make a “ticket” to be passed along to Help Desk staff, Stepan added.
“They’re going to try to solve it, if they can, remotely,” he said. “If not, we’ll schedule some on-site service.”
Resurgence IT is a Santa Clarita IT company launched in 2016 with a goal of providing excellent customer service alongside superior IT services, technical support and computer support. The name Resurgence was chosen to represent a fresh start, a fresh approach and a renewed vigor to deliver the best in I.T. support. The Santa Clarita technical support company strives to simplify its approach to IT support by providing the best solutions for its clients while breaking them down into easy-to-understand conversations, projects and invoices. Resurgence IT staff believe that their clients’ success is their success, and a key component to that is about the client understanding what is being done and why. Contact the I.T. support experts at Resurgence IT today to find “your new beginning in IT support.”
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