The owner of Resurgence IT is talking about what sets the Santa Clarita IT company apart from competitors, and how his team delivers superior technical support experiences to customers.
“You will find with all my staff, communication is No. 1,” said Jeremy Stepan. “Whether you send an email, call in with a new ticket or you’re in the middle of a project, our desire is to keep you informed.”
The desire for open communication is taken a step further at Resurgence IT by allowing clients to have access to the team’s internal ticketing system, according to Stepan.
“By providing this access, we can ensure a level of transparency with all of our clients,” he said. “You can see what we’re doing, how long it took and also when we’re finished.”
Additionally, the staff members at Resurgence IT are dedicated to specified functions for IT services, including both on-site and remote support, Stepan noted.
“This gives us the ability to be much more proactive and predictable with scheduling,” he said.
Stepan continued, “Make us your new beginning in I.T. support and I guarantee we’ll give you a more complete technical expertise than you have ever experienced.”
Resurgence IT is a Santa Clarita IT company launched in 2016 with a goal of providing excellent customer service alongside superior IT services, technical support and computer support. The name Resurgence was chosen to represent a fresh start, a fresh approach and a renewed vigor to deliver the best in I.T. support. The Santa Clarita technical support company strives to simplify its approach to IT support by providing the best solutions for its clients while breaking them down into easy-to-understand conversations, projects and invoices. Resurgence IT staff believe that their clients’ success is their success, and a key component to that is about the client understanding what is being done and why. Contact the I.T. support experts at Resurgence IT today to find “your new beginning in IT support.”
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